FAQ

1. What types of products do you offer?

We specialize in outdoor gear for adventures, including tents (like 3-season and 4-season options), backpacks, accessories, board leashes, boats, and camp equipment. Our menu features categories such as CAMP & HIKE, All Tents, and Bags & Cases, designed for various outdoor activities.

2. Are your products suitable for international use?

Yes! Our products are top-quality and built for global adventures. However, due to logistical constraints, we do not ship to Asia and some remote areas. Check during checkout if your location is covered.

1. What shipping options are available?

We offer two methods: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after processing) and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after processing). Orders are processed within 1-2 business days.

2. How long does delivery take?

After processing (1-2 days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Note that we ship globally except Asia and remote regions.

3. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with tracking information to monitor your delivery in real-time.

1. What is your return policy?

We stand by our products! You can return items within 15 days of receipt for a hassle-free refund or exchange. Please contact our support team at [email protected] to initiate a return.

2. Are there any conditions for returns?

Items must be in original condition. We process returns quickly to ensure you can focus on your next adventure without worries.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Yes, we use encrypted payment processing to keep your data safe. Shop with confidence!

1. How do I contact customer support?

Reach out to us at [email protected] for any questions related to deliveries, products, or account issues. We’re based in Seattle, US, and are here to help adventurers globally.

2. Do I need an account to place an order?

No, you can checkout as a guest, but creating an account allows you to track orders and manage preferences easily.